The story so far...

Nice & Spicy began trading in 1992 with pretty much the same dedication and commitment that we have today. Our expertise and passion for delivering the finest Indian food to your doorstep has earned us numerous awards and the loyalty of food lovers everywhere.

Our extensive menu, created from original family recipes, is made from the very finest ingredients, delivered daily. Our wide choice of dishes has been carefully selected to satisfy everyone, whether you’re an Indian food fanatic, or a first timer.

Every aspect of the cooking process has been honed and tweaked to perfection, and our first class delivery service is at the centre of our success.

Our talented and experienced chefs are experts in authentic Indian cuisine and our extensive in-house training programme ensures each and every meal made is to the original family recipe, guaranteeing consistency.

What makes us different?

Our specialist Home Delivery Centres are a new concept in Indian takeaway dining as they cater only to the home delivery market. This ensures fast delivery times and a consistently high level of service.

Our computerized ordering system takes Indian food into the 21st century and makes ordering a Nice & Spicy a simple and pleasurable experience. This high tech order management system ensures orders are handled quickly and efficiently. All you need is your post code and house number and our well trained telephone operators will do the rest.

All customer details are stored on secure servers so once your details are recorded, there is never a need for you to provide them again. Each time you call your details will automatically show on our screens via caller id, making telephone ordering as quick and convenient as possible.

Our online ordering website integrates orders seamlessly to the nearest local branch ensuring a prompt service. Our online payment system accepts debit and credit cards and is a hassle free way to order a Nice & Spicy home delivery.

Our Mission

Our mission is to provide restaurant quality Indian food delivered to your door.

Our priorities are to:

• Deliver consistently high quality food on time.
• Maintain high levels of customer service at all times.
• Continue to improve and evolve all areas of our business as we grow.
• Recruit and retain the best people.

Working at a Nice & Spicy Store

A Nice & Spicy store is the nerve centre of a time critical food delivery service where a team of passionate people aim to deliver on time, every time.

We provide a comprehensive training program, competitive pay rates and incentives. We also encourage our staff to develop their talents and realise their potential whilst working for Nice & Spicy.

You can email us: recruitment@niceandspicy.co.uk

PRODUCT TERMS AND CONDITIONS

In these PRODUCT terms and conditions ("Conditions") the following words and expressions shall have the following meanings:-

• the Customer, you, your: means you, the customer, who buys the Products from Nice & Spicy
• Nice & Spicy, Our and We: means Nice & Spicy
• the Products: means the products supplied by Nice & Spicy to the Customer; and
• the Web Site: means the web site www.niceandspicy.co.uk

1 Order and Acceptance

1.1 These Conditions shall apply to all orders and contracts for the supply of the Products by Nice & Spicy to the Customer. All orders for the Products shall be deemed to be an offer by the Customer to purchase the Products in accordance with these Conditions. Any variations to these Conditions must be in writing, otherwise they will not be binding on either party.

1.2 The acceptance of orders for the Products shall be at the entire discretion of Nice & Spicy. Our acceptance of an order occurs when you receive an on-screen message confirming your order has been placed at which point, your contract with Nice & Spicy is made and up until this point, We may decline to provide You with the goods without giving any reason.

1.3 You may not place any orders on Our Web Site if you are under 12 years of age.

2 Prices and Payment

2.1 Unless otherwise stated in writing the prices quoted by Nice & Spicy on the Web Site are inclusive of VAT and any other applicable taxes.

2.2 The price of the Products will be as quoted on the Site at the time you confirm your order (by clicking the checkout button) subject only to any inadvertent technical mistake which we shall not be liable for. The price for your order shall be deducted from your account at the time your order is placed. We reserve our right to terminate this agreement with you, if We are refused authority for payment or reasonably believe that payment will be refused at any stage.

2.3 You can pay by any of the methods listed in our checkout screen. Please make sure that if your order is placed using a credit or debit card, such card is valid on the date of despatch of your order.

2.4 When you input your postcode into the Web Site, you are automatically directed to the Web Site referring to Your local Nice & Spicy. Please note that prices, minimum spend restrictions and maximum cash spend restrictions vary from store to store. In addition, if you order on-line, the price charged may be different to the price for the Products had they been ordered in-store or by telephone.

3 Changes to your Order

If you wish to cancel, amend or complain about your order, please telephone your local Nice & Spicy store, details of which will be included in the confirmatory e-mail sent to you upon placing your order. If you amend your order, the price charged will be the price for the amended order. Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.

4 Delivery

4.1 We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time.

4.2 The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.

4.3 We can only fulfil an order for large quantities at the discretion of the store from which you are ordering.

4.4 If you have chosen for the Products to be delivered, Nice & Spicy will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then We will not refund you the price for your order and will charge you for the full amount of your order.

4.5 Products are subject to availability. If your products are not available, We may offer you a reasonable substitute of equivalent quality and price or We may call you to tell you that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay.

5 Transfer of Property

5.1 Risk in the Products shall pass to the Customer on delivery.

5.2 The Customer acknowledges that all intellectual property rights in the Products do and shall continue to belong to Nice & Spicy and the Customer agrees that it will not infringe any of Nice & Spicy’s intellectual property rights.

6 Oral Statements

The Customer agrees that, in the event of any conflict, written information about the Products supplied by Nice & Spicy shall prevail over any oral statements made by Nice & Spicy or by Nice & Spicy’s employees or agents (although Nice & Spicy shall be responsible for any fraudulent misstatements). Nice & Spicy shall use all reasonable efforts to ensure that its written information about the Products is accurate.

7 Promotions

From time to time, our products may be subject to special offers. Any special offers shall be subject to these Terms and Conditions which will prevail if there is inconsistency between the terms of the special offer and these Terms. We may change the terms of special offers or withdraw them at our discretion but We will honour any order placed by you before the offer is withdrawn subject always to manifest technical errors.

All deals on this site are valid until 31/12/07 and are not valid in conjunction with other offers, unless otherwise stated.

8 Limitation of Liability

8.1 To the fullest extent permitted by law, Nice & Spicy excludes all liability arising out of its supply of the Products and in particular shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with delay beyond the estimated time or date of delivery; any circumstances over which Nice & Spicy had no control of the consequences and which Nice & Spicy could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the Customer or others.

8.2 In any event, Nice & Spicy’s liability to the Customer will not exceed the total price charged for the relevant items.

NOTHING IN THESE CONDITIONS SHALL AFFECT THE STATUTORY RIGHTS OF THE CUSTOMER.

9 Law

Any contract to which these Conditions apply (and these Conditions) shall be governed by and construed in accordance with the laws of England and Nice & Spicy and the Customer submit to the non-exclusive jurisdiction of the Courts of England.

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